In this episode, we talk with Michael Hawton about Tough Conversations™ for School Leaders course that an exclusive for the NSWPPA being held at the Head Office in Ultimo.
Date: Monday 26 June 2023 | between 8.30am - 4.00pm.
Bookings Directly at:
https://cvent.me/ZKENen
Further information is below.
https://www.nswppa.org.au/tough-conversations
This is a one-day Professional Learning for School Principals and Executive Teams.
COST: $299 (+GST) per person - includes lunch
LESSON FRAMEWORK
- Why people overreact.zSelf-control factors in adults and young people.
- How ‘frustration tolerance’ develops in people.
- What to tolerate: sorting out what to let go and what needs your attention.
- What people will do if you challenge them.
- A step-by-step process to address a problem.
- How to tame tigers: effectively dealing with offensive behavior.
- A video demonstration of the concepts applied to a tough conversation between a parent and a principal.
EXPECTED LEARNING OUTCOMES
- Improved knowledge of how to negotiate a solution to a problem using a scripted mediation process.
- Better understanding of how to be less affected by someone becoming frustrated and how to manage their emotional distress.
- Strategies to progress the conversation towards a pre-planned outcome.
- Practical demonstrations of principals and school leaders managing difficult parent and staff behaviour, including what to do and what to say to achieve better outcomes.
- Readings and literature for follow-up research.
VENUE DETAILS
NSWPPA Head Office
22 -26 Mountain Street
Suite 105, 22-36
Ultimo,NSW, 2007
Paid car parking is available at Broadway Shopping Centre.
To view our Professional Learning Offerings visit:
https://www.nswppa.org.au/professional-learning